The return or exchange of a purchased item is free of charge (only within the Netherlands). However, the item must be received within 14 days. Exchanging or returning an item is possible only if the product was purchased online and the conditions below have been satisfied:
GASSAN shall reimburse all payments the consumer has made, including any delivery costs charged by GASSAN for the returned product, immediately but within 14 days following the day on which the consumer gives notification of the revocation (time of dissolution). The repayment is free of charge for the consumer. With a return after 14 days, the consumer will not receive a refund of the amount of the product. The consumer can then exchange the product in one of our stores or receive a voucher. NOTE: When returning a purchase with the GASSAN Giftcard, the amount will only be refunded on the GASSAN Gift Card. When the product is received in good condition at our return address, your purchase amount will be refunded within 28 days.
If the shipping is not within the Netherlands but internationally, GASSAN doesn't cover the additional shipping cost. For non-European countries GASSAN first offers the price including vat, once the costumer has received the article, GASSAN refunds the Dutch vat. Vat of a non-European country and import cost are to pay by the customer.